Case Study · Mobile Guitar Setup

From unplayable to gig-ready in 3 days — a £65 Stratocaster rescue.

A much-loved Strat had been left in its case for a year. Collected in Hackney, set up on the bench, and returned playing better than new — at one fixed price, with every measurement logged.

Fixed £65 setup3–4 day turnaroundCollected & returned
01The Instrument

2014 Fender American Standard Stratocaster

Every Fretwork London job starts the same way: collected from the owner's door, assessed on the bench, and logged on a service ticket — so the work, the price and the turnaround are clear before a single tool comes out.

FRETWORK · SETUP TICKETNo. 0065
MODEL
Fender American Standard Stratocaster
YEAR
2014
SERVICE
Full professional setup
COLLECTED
Hackney, E8
PRICE
£65 fixed
TURNAROUND
3 days
02Initial Playability Issues

What was wrong when it reached the bench.

The owner described it simply: 'It fights me.' On the bench, the cause was a stack of small problems compounding into a guitar that was no fun to play.

High action across the neck

Strings sat well above the frets, making barre chords and bends a fight — the owner had stopped reaching for this guitar entirely.

Fret buzz on the lower frets

Too little neck relief left the open and first-position notes buzzing against the frets, killing sustain and clarity.

Intonation drifting sharp up the neck

Chords rang in tune at the nut but went noticeably sharp past the 7th fret, so the guitar never sounded right recorded or in the mix.

Notchy, sticky nut slots

Tight, uneven nut slots were pinching the strings — tuning stability suffered and the guitar pinged out of tune after bends.

03Technical Adjustments Made

The work that brought it back to life.

A full professional setup — every adjustment measured, nothing guessed. The fixed £65 covers all of it, and anything beyond a setup is always quoted and approved first.

01

Truss rod set for optimal relief

Adjusted neck relief to a measured 0.25mm at the 8th fret — enough room to clear buzz without making the action feel stiff.

02

Action lowered at the bridge

Saddles set to a fast, even action measured at the 12th fret, balanced string-to-string so bends choke nowhere on the board.

03

Nut slots cut and polished

Each slot filed to the correct depth and width, then polished so strings return to pitch cleanly and tuning holds through heavy bending.

04

Intonation set string by string

Saddle positions dialled in with a strobe tuner so every string is true from the open note to the top of the neck.

05

Fresh strings, clean & condition

Premium string change included, fretboard cleaned and conditioned, frets polished and the whole guitar checked over before delivery.

04Final Specs · Action Height

The numbers, before and after.

Action measured at the 12th fret, relief at the 8th, intonation checked with a strobe tuner. Here is exactly how the guitar changed on the bench.

MeasurementBeforeAfter
Action — treble side (12th fret)2.6 mm1.6 mm
Action — bass side (12th fret)2.9 mm1.9 mm
Neck relief (8th fret)0.55 mm0.25 mm
Intonation drift (12th fret)+9 cents±1 cent
Tuning stability after bendsPings sharpReturns true
05In The Owner's Words
I'd basically given up on this guitar. Otto collected it from my door, sent the specs back with it, and it plays better than the day I bought it. Fixed £65, no surprises, and I had it back inside three days.
James R.Full Setup · Fender Stratocaster
06Get In Touch

Ready when you are.

Give your guitar the professional care it deserves. Book a mobile setup and we'll take it from your door.

Phone
020 8040 1883
Call us for immediate help
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Coverage
All London boroughs
We come to you, free pickup & delivery
Hours
Mon–Sat, 9am–6pm
Flexible evening & weekend slots
Prefer to meet in person?

You can also sit down with Otto for a free consultation, by appointment, at Sixty Sixty Sounds on Denmark Street — London's iconic guitar row.

28 Denmark St, London WC2H 8NJ · by appointment
Book Your Setup
£65
Fixed price · no hidden costs
3–4 day
turnaround
  • Complete setup and adjustment
  • Premium string change
  • Pickup and delivery across London
  • 3–4 day turnaround guarantee
  • Follow-up support included
Book Your Setup

Questions? Call 020 8040 1883